> For the complete documentation index, see [llms.txt](https://docs.agilecase.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.agilecase.com/user-documentation/agilecase-security/two-factor-authentication/removing-re-adding-2fa-settings.md).

# Removing / Re-adding 2FA Settings

From time to time, you may need to remove or re-add 2FA settings to your or another user's account.

To achieve this, follow the instructions below.

### Instructions

<figure><img src="/files/3OUvIX5RTxW4M6E7wtdU" alt="Screenshot2026-04-17 -12.59.59-20260417-120018.png"><figcaption></figcaption></figure>

<figure><img src="/files/pHDlh99MFd4Jd4giYogB" alt="Screenshot2026-04-17 -12.56.17-20260417-115648.png"><figcaption></figcaption></figure>

<figure><img src="/files/3Eu58nd6lfzPmHWIZi63" alt="Screenshot2026-04-17 -13.03.30-20260417-120356.png"><figcaption></figcaption></figure>

{% stepper %}
{% step %}

#### Locate the user

Go to the AgileCase User Settings page: <https://app.agilecase.com/Settings/Users>

Locate the user whose 2FA settings you would like to adjust.
{% endstep %}

{% step %}

#### Open the user's 2FA settings

Click the user whose 2FA settings you would like to adjust.

Scroll to the bottom of the page and click the **Configure Two-Factor Authentication Settings** link.
{% endstep %}

{% step %}

#### Review the 2FA details

You will see the user's 2FA details. You can use these to help set up the user's 2FA client or disable a user's 2FA access if required.
{% endstep %}
{% endstepper %}

### Removing 2FA From a User Account

In certain circumstances, for example when a user changes their phone handset, the user may lose their 2FA codes during the transition to a new device.

{% stepper %}
{% step %}

#### Open the user's 2FA settings

Follow the steps above to view the user's 2FA settings.
{% endstep %}

{% step %}

#### Disable 2FA

Click the **Disable** option in the **2 Factor Authentication** radio button at the top of the page.
{% endstep %}

{% step %}

#### Save changes

Click **Save Changes**.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**THIS WILL REMOVE 2FA SETTINGS FOR THE CHOSEN USER, THEY WILL NOW BE ABLE TO LOG INTO AGILECASE JUST USING THEIR USERNAME AND PASSWORD.**
{% endhint %}

### Re-adding 2FA To The Users Account

Once the user can log into AgileCase again, ask them to follow the steps listed in this article to re-enable their 2FA settings for the new device: [Two Factor Authentication](/user-documentation/agilecase-security/two-factor-authentication.md)


---

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