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To create an email using your template, go to the "Docs & Comms" tab in a case, click the "New" button and selecte "Create Email". This will bring up a window that will allow you to compose an email or select a template

Select your template

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Selecting your template will generate your text and populate all of your fields from the case details, you will now have an opportunity to review before clicking "Send E-mail" to send the message.

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