> For the complete documentation index, see [llms.txt](https://docs.agilecase.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.agilecase.com/administrator-documentation/system-settings/creating-labels.md).

# Creating Labels

This lesson will show you how to create labels in AgileCase and how to govern their usage in the system.

### What are labels?

<figure><img src="/files/66vCCGzwnqcNKF659bqu" alt="" width="89"><figcaption></figcaption></figure>

Labels are used across AgileCase to categorize and sort data.

Labels can be applied to a variety of objects such as contacts, cases, notes and Emails. Once an object has been labeled it can be sorted by that label in various areas of the system. If used consistently throughout your system, labels can greatly ease navigation.

### Managing labels

{% stepper %}
{% step %}

#### Access labels

<figure><img src="/files/2pD6CxDnzmmVQPUDuHdT" alt="" width="198"><figcaption></figcaption></figure>

To configure your labels, click the "Labels" button in the settings menu under "System Settings".
{% endstep %}

{% step %}

#### Add a new label

<figure><img src="/files/NS04Sxww8j5s6IRDzUfN" alt=""><figcaption></figcaption></figure>

On the labels page your currently available labels will be displayed along with the areas of the system in which they are enabled. To start creating a new label click the "Add Label" button.
{% endstep %}

{% step %}

#### Fill in label details

<figure><img src="/files/2gjaIiMVELJWrwYyY4TY" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/CtqCsqa9KMw5vaQPMdcK" alt=""><figcaption></figcaption></figure>

On the "Label Details" page you will be able to name your new label and set what areas of the system it will be available in. When you have finished, click "Save Label" to add it to the system.
{% endstep %}

{% step %}

#### Confirm the new label

Your new label has now been added to the system and will be displayed alongside the default "Business" and "Personal" labels included in AgileCase.
{% endstep %}
{% endstepper %}

### Editing a label

<figure><img src="/files/hdEREWBKJnFefi5MpD3I" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

#### Select a label to edit

You can also edit existing labels from the labels page. To do so, use the dropdown menu beside the label you want to edit and click "Edit".
{% endstep %}

{% step %}

#### Change the label details

<figure><img src="/files/7urq4gq4AB7zFAPhlEcC" alt=""><figcaption></figcaption></figure>

You can now edit your existing label in the same manner as you would create a new one. Once you have finished editing the label, click "Save Label" to finalize your changes.
{% endstep %}
{% endstepper %}

### Deleting a label

<figure><img src="/files/yfPZ9KhwX9om8hJOEO7v" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

#### Set the label inactive

If you want to delete a label and send it to the recovery bin, use the corresponding dropdown menu and select "Set inactive".
{% endstep %}

{% step %}

#### Confirm your choice

<figure><img src="/files/JGBwSGlFqwrCDWrXabqu" alt="" width="354"><figcaption></figcaption></figure>

After clicking "Set inactive" you will receive a message prompting you to confirm your choice. Click "OK" to proceed and send the label to the recovery bin.
{% endstep %}
{% endstepper %}

As an administrator you will be able to recover deleted labels, click [here](/administrator-documentation/system-settings/recovering-deleted-items.md) to find out how to do so.


---

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